Since the purchase was made through their app platform, it is subject to their refund policy and must be handled by Apple's support team. To request a refund for a subscription purchased through iTunes or the Apple App Store, we recommend reaching out to Apple Support. For more info on our refund policy, visit our Terms of Service. Unfortunately, any members requesting a refund beyond the specified period will not be refunded. Monthly subscription purchases are eligible for a refund within 5 days of purchase.Yearly subscription purchases are eligible for a refund within 30 days of purchase.We can’t accommodate any partial refund requests, such as for requests outside of the eligibility time frame, or requests to refund some seats on your plan.įor purchases made via Google Play, you can either contact us to request a refund, or request the refund through Google support. Ĭan I receive a partial refund for my purchase? The Vimeo OTT Seller Help Center can be found here, which answers many.
VIMEO CUSTOMER SERVICE PLUS
The paid plans include the Plus plan which is.
You focus on the content, and the platform helps you do everything else. Vimeo offers a free Basic plan with 500MB per week of upload space and up to 5GB total account storage. To proceed with this, click here to contact our support team. Vimeo OTT is Vimeo's over-the-top platform that lets you launch a subscription service with all the tools and tech you need to grow a sustainable business. You could then re-purchase your plan with the desired number of seats.
VIMEO CUSTOMER SERVICE FULL
If you purchased multiple seats as part of your initial plan purchase, we can refund that purchase in full if it’s within our terms. We also cannot refund any subsequent purchases. We’re not able to refund individual seats you bought as part of your initial plan purchase. Can I get a refund for the seats I don't need? If you are on an Enterprise account, please review our Enterprise terms and contact your account manager with any payment-related questions. Vimeo provides written support to anyone around the clock, seven days a week. ⚠️ Note: This refund policy only applies to plans you can purchase on your own.
To request a refund, please click here to contact our support team. We won’t be able to refund you if any seats are assigned to your team members.
How do I receive a refund for my plan purchase?įirst, if you are on a Starter, Standard, or Advanced plan, be sure to unassign all of your team seats. Can I receive a partial refund for my purchase?.How do I receive a refund for my purchase?.
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